Passive telemarketing

• Information lines
• Customer lines
• Order lines
• Competition lines
• Administration of loyalty clubs
• Technical support
• Reception and processing of SMS, e-mails, fax messages…

Information lines
We secure telephone service of providing information of different nature. Examples include information about telephone numbers, transport connections, etc. The objective is to provide accurate and relevant information in a single call.
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Customer lines
We operatively handle the requests, or complaints, of clients. They also serve for faster service and greater comfort of clients. Their big advantage in most cases is their non-stop operation, therefore customers can call at the time which is the most convenient for them and are not bound by the operating time, which is inconvenient for them in case of personal serving.
Customer lines together with the Internet now fulfil the function of the most important communication channel between the company and the client.
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Order lines
The client orders goods through a simple form, usually on the basis of advertisements or commercials on television. We actively accept orders and subsequently send them for processing.
It is not enough for operator to only passively write the order, but it is necessary that at the same time the client is encouraged to purchase complementary goods and to make purchases also in the future.
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Competition lines
Our operators receive a response to consumer competitions, process the replies or answer the questions regarding given competition, its conditions and rules or accept the applications for the competition.
Answers in guessing and other competitions can be executed also in the form of SMS sending.
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Administration of loyalty clubs
Serves to keep and motivate existing customers.
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Technical support
We employ professionals technically competent and trained for the respective area. We help clients solve their technical problems occurred during the use of services or products of given company. Immediate availability and qualified advice increases customer loyalty towards the company.
Operators working on this line must not only be technically capable, but high requirements are placed on them also in the area of communication. They often advise to non-professionals and therefore must adjust the terminology and description of the procedure to the level of understanding of the client while at the same time be kind and patient. 
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Checking the availability
By telephone, we check the availability of a specific person or the time for eventual back call. Usually this is used for a one-off event, which aims to detect any anomalies between the advertised time availability and reality.
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• Services
  • Active telemarketing
  • Passive telemarketing
  • Campaigns
• List of Terminology